Terms of Service

Netnodi provides software for commercial shipment visibility: adding tracking numbers, displaying carrier status and estimated delivery information, storing related contacts, and sending operational alerts and digest emails that the Customer configures.

Netnodi is not a carrier, freight forwarder, customs broker, NVOCC, or insurer. We do not take possession of freight, issue bills of lading, set transit times, or control pickup, linehaul, customs, or delivery. Status, scan events, locations, and ETAs are supplied by third-party tracking providers and carriers and may be incomplete, delayed, or incorrect.

We may change, improve, or discontinue features. Where a change materially reduces core functionality of a paid plan, we will give reasonable notice when practicable.

The Services are offered only for the Customer’s internal business operations. They are not offered for personal or household parcel tracking. Authorized Users must be people acting for the Customer in a business capacity, typically on a work email.

The Customer is responsible for its organization account, for everyone it invites, and for all activity under that account, whether or not authorized by the Customer. The Customer must keep account information accurate, keep credentials confidential, and promptly notify us of unauthorized access.

We may suspend or deactivate an account that is inaccurate, unused, insecure, or in breach of these Terms.

“Customer Data” means information the Customer or its Authorized Users submit to the Services, including tracking numbers, shipment records, notes, contacts, notification settings, and related business content, together with tracking information returned for those shipments.

As between the parties, the Customer retains its rights in Customer Data. The Customer grants Netnodi a worldwide, non-exclusive license to host, copy, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and support the Services, including sharing it with the Customer’s Authorized Users and with subprocessors as described in our Privacy Policy.

The Customer represents and warrants that it has all rights, consents, and lawful bases needed to submit Customer Data, to monitor the shipments it tracks, and to send alerts to the addresses it adds. The Customer must not upload unlawful, infringing, or unrelated personal data.

Tracking in the Services depends on EasyPost (Simpler Postage, Inc.) and on the carriers that issued the tracking numbers (such as UPS, FedEx, USPS, and DHL). When the Customer creates or refreshes a shipment, the Customer authorizes us to send the tracking number and related identifiers to EasyPost, and authorizes EasyPost to obtain tracking data from the applicable carrier and return it to us.

EasyPost and carriers are independent third parties. Their services are subject to their own terms, policies, usage limits, and acceptable-use rules, including EasyPost’s Master Customer Agreement, API terms, and privacy policy available at legal.easypost.com. The Customer’s use of tracking through Netnodi must not cause Netnodi to violate those terms. We may suspend tracking or an account if EasyPost or a carrier restricts, rates-limits, or terminates access, or if the Customer’s use appears abusive or unauthorized.

Tracking data is provided for operational visibility only. We do not warrant that it is accurate, complete, or timely. EasyPost and carriers may process data in the United States and other countries, may retain tracking records according to their own policies, and may use data to operate and improve their networks as described in their terms. We are not responsible for those parties’ systems, decisions, or downtime.

Disputes about the freight itself—delay, damage, loss, misdelivery, charges, or customs—must be directed to the carrier or the party that contracted for the move. Netnodi has no obligation to file or pursue carrier claims.

If the Customer enables alerts or digests, we will send operational email to the addresses the Customer configures, using our email provider. The Customer is responsible for the accuracy of those addresses, for limiting them to people who should receive operational updates, and for complying with applicable electronic-communications and anti-spam laws.

The Customer and its Authorized Users must not:

• Use the Services except for the Customer’s legitimate business operations
• Submit tracking numbers the Customer is not authorized to monitor, or use misleading names, addresses, or other identifiers
• Use the Services for any unlawful purpose, or for the benefit of a sanctioned country, organization, or person, including parties on lists maintained by the US Office of Foreign Assets Control
• Use the Services in connection with counterfeit goods, illegal import or export, or other goods or services that our tracking providers or carriers prohibit (including, where prohibited by those providers, cannabis-related shipments)
• Probe, disrupt, scrape, or overload the Services, reverse engineer them, or access them except through the interfaces we provide
• Resell the Services, or use them to build a competing tracking product, except as we agree in writing
• Attempt to access another organization’s workspace, share login credentials except as we permit, or interfere with security features

Marketing pages and product descriptions are for general information. We do not warrant that the public website is complete, current, or error-free. If the Customer intends to rely on a specific statement, contact us through our contact page before doing so.

Some parts of the Services may require payment, which may include a platform fee and usage-based charges tied to shipment volume, as quoted to the Customer. The Customer agrees to provide accurate billing information and authorizes us (or our payment processor) to charge the applicable fees. Unless we agree otherwise in writing or the law requires it, fees are non-refundable.

We may change prices or payment terms. For an existing paid subscription, we will give notice as required before the new terms apply. Prices are exclusive of taxes. Applicable taxes will be shown separately where we invoice. The Customer is responsible for those taxes, other than taxes on our net income.

These Terms apply for as long as the Customer has an account or otherwise uses the Services.

The Customer may cancel its account or a paid subscription at any time through the designated channels (including our contact page). Cancellation takes effect when we process it. The Customer remains responsible for fees incurred before cancellation.

We may suspend or terminate an account for breach of these Terms, non-payment, security risk, provider restriction, or other legitimate business reasons. Where legally required, we will notify the Customer. If we terminate a paid subscription for convenience and the Customer is not in breach, we may refund prepaid fees on a prorated basis.

After termination, we may delete Customer Data in the ordinary course, subject to backups and legal retention described in the Privacy Policy. Tracking records may remain with EasyPost or carriers according to their policies. The Customer should export any records it needs before cancelling.

Netnodi and its licensors own the Services, including software, design, trademarks, and documentation. These Terms do not transfer that ownership. EasyPost, carrier names, and related marks are the property of their respective owners. We grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the Services during the term for its internal business operations.

Feedback the Customer or its users send us may be used to improve the Services without obligation or compensation.

Each party may receive non-public business information from the other. The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party without a duty of confidence. A party may disclose Confidential Information if required by law, after giving notice where legally permitted.

We will use commercially reasonable administrative, technical, and organizational measures to protect Customer Data. No system is completely secure. If we become aware of a security incident affecting Customer Data that requires notice under applicable law, we will take commercially reasonable steps to notify affected Customers and to mitigate the incident.

Use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share information, including sharing with EasyPost and carriers. Creating an account constitutes the Customer’s instruction to process Customer Data as needed to provide the Services.

The Customer must not use the Services if it is located in a country embargoed by the United States or if it is a person or entity blocked or denied by the United States government. The Customer is responsible for compliance with applicable export, import, and sanctions laws in connection with its use of the Services and the freight it tracks.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT TRACKING DATA WILL BE ACCURATE, COMPLETE, OR TIMELY; THAT ALERTS WILL BE DELIVERED WITHOUT DELAY; OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE MAKE NO WARRANTY REGARDING EASYPOST, CARRIERS, OR ANY OTHER THIRD-PARTY SERVICE.

To the maximum extent permitted by law, Netnodi and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost freight value, lost goodwill, or lost data, even if advised of the possibility.

Our total liability arising out of or related to the Services or these Terms will not exceed the amounts the Customer paid to Netnodi for the Services in the twelve (12) months before the claim, or one hundred US dollars (US $100) if no fees were paid.

These limits apply to liability arising from delay or error in tracking data, missed or delayed alerts, third-party outages (including EasyPost and carriers), and security incidents, except where prohibited by law. They do not limit liability that cannot legally be limited, such as for fraud or willful misconduct.

The Customer will defend, indemnify, and hold harmless Netnodi and its officers, directors, and employees from third-party claims, damages, and reasonable costs (including attorneys’ fees) arising out of Customer Data; tracking numbers the Customer was not authorized to monitor; alerts the Customer causes us to send; the Customer’s use of the Services in breach of these Terms; or the Customer’s violation of EasyPost, carrier, or other third-party terms in connection with the Services.

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including carrier or provider outages, internet failures, labor disputes, natural disasters, epidemic, war, terrorism, or changes in law.

We may update these Terms. The “Last updated” date will change. For material changes, we will provide a more prominent notice to Customer contacts when required. Continued use after the update constitutes acceptance. If the Customer does not agree, it must stop using the Services and cancel its account.

These Terms are the entire agreement between the parties about the Services and supersede prior discussions on that subject. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. These Terms do not create a partnership, joint venture, or agency.

The Customer may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Provisions that by their nature should survive termination (including Customer Data warranties, acceptable use, fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, and indemnity) will survive.

These Terms are a commercial contract. The parties will first try to resolve disputes in good faith. If they cannot, either party may pursue remedies in a court of competent jurisdiction. Governing law and venue will be those of the jurisdiction where Netnodi maintains its principal place of business, without regard to conflict-of-law rules, unless the parties agree otherwise in writing. A claim arising out of these Terms or the Services must be filed within one (1) year after it accrues, except where a longer period is required by law.

Netnodi
netnodi.com

Questions about these Terms: Contact us. See also our Privacy Policy.